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FAQs

Member sign up

Q: Do I need to be a member to place an order?
A: You need to sign up as our member to place an order.

Q: How to get a new member Promo Code?
A: After signing up, you will receive a welcome email with Promo Code.
**Note: Welcome email may go into Junk Mail

Payment

Q: Available payment methods at Lam Kie Yuen Tea online shop
A: Online shop accepts payment by PayPal, Visa, MasterCard, American Express, PayMe, FPS, AliPayHK or WeChatPay. All product prices listed are in HK dollars.

Q: How to check/track order status?
A: You will receive an order confirmation email.
Login to your account, go to "My Orders". It shows the Order No, Status and Order date.
**Note: Order confirmation email may go into Junk Mail

Q: Order confirmation email not received?
A: 1.Check the email address
2.Check junk mailbox

** If your email address is correct and junk mailbox does not receive confirmation email who have not paid may order it again. Or contact info@lkytea.com

Shipping & Fee

Destination	Shipping Fees	Delivery methods	How long to gets shipped?
Hong Kong	Shipping fee will be waived for order reaches HK$500 or above HK$50 shipping fee will be charged for order below HK$500.	In-store pickup (Sheung Wan) In-store pickup (Chai Wan) SF Express EF Locker SF Express Store SF Express Delivery	Order dispatch within 5 business days after order confirmation
Overseas	** Overseas Shipping fees will be shown upon checkout	HK Post Office Air Mail HK Post Office Speed Post	Order dispatch within 5 business days after order confirmation
**Note: Delivery service during Covid-19: The actual delivery time could be delayed due to pandemic arrangement, no notice will be given. If you have any questions, please contact service@lkytea.com